Wholesale Return & Damaged Product Policy

We want every wholesale order to arrive in excellent condition and meet your expectations. Please review the following return and damaged-product policy before placing your order.

1. Wholesale Returns

Due to the nature of wholesale orders, returns are accepted only under the conditions outlined below.

• Return requests must be submitted within 7 days of delivery.
• Products must be unused, unopened, and in their original packaging and condition.
• Items that have been customized, personalized, or made specifically for the customer are non-returnable, unless they arrive damaged or defective.
• Sale, clearance, or final-sale merchandise is not eligible for return unless the product arrives damaged or defective.
• Customers are responsible for return shipping costs for returns due to reasons other than damage, defect, or an error on our part.
• A return must be approved by our customer service team before it is shipped back.

• Please note that returns from an order on Faire are handled directly by Faire after initial order 

2. Damaged Products

Please inspect your shipment as soon as it is received. If a product arrives damaged, defective, or otherwise unusable, contact us within 48 hours of delivery.

To help us process your claim quickly, please provide:

• Your order number
• The name or SKU of the affected product
• The quantity damaged
• Clear photos of the damaged product
• Photos of the product packaging and shipping box, including any visible damage
• A brief description of the damage

Depending on the situation, we may provide a replacement, replacement merchandise, store credit, or refund for the affected products.

If damage appears to have occurred during shipping, please retain the original packaging and shipping materials until the claim has been resolved. We may require these materials for documentation or a carrier claim.

3. Incorrect or Missing Items

If you receive an incorrect product or your order is missing merchandise, please notify us within 72 hours of delivery.

We will review the order and, when appropriate, send the correct merchandise or provide another appropriate resolution at no additional cost.

4. Defective Products

Products that are defective due to a manufacturing or production issue may be eligible for replacement, credit, or refund.

Defective-product claims must be submitted within 30 days of delivery unless a different warranty period is specifically stated for the product.

Damage caused by improper use, storage, handling, installation, modification, or normal wear and tear is not considered a manufacturing defect.

5. Return Authorization

Do not ship merchandise back without receiving return instructions from us first. Unauthorized returns may be refused or may not qualify for a refund or credit.

Once a return is approved, we will provide the appropriate return instructions and any required authorization number.

6. Refunds and Credits

Approved refunds or credits will be processed after the returned merchandise or supporting documentation has been reviewed.

Refunds will generally be issued to the original payment method. Where applicable, we may instead provide replacement merchandise or wholesale account credit.

Original shipping charges are generally non-refundable unless the return is the result of our error, defective merchandise, or qualifying shipping damage.

7. Customer Responsibility

Customers are responsible for providing accurate shipping information and properly receiving, inspecting, storing, and handling merchandise after delivery.

We are not responsible for damage that occurs after delivery as a result of improper storage, handling, or use.

8. Contact Us

To submit a return, damage, defect, or order discrepancy claim, please contact:

Once Again Home Co.
Email: hello@onceagainhome.com
Phone: 1-833-800-6623
Business Hours: Mon - Fri, 9-5 pm

Please include your order number in all communications regarding a return or damaged product.

We reserve the right to review each claim individually and determine the appropriate resolution in accordance with this policy.